Sign-up and enrolment services that fit your membership model.
Pick the services that work for you. Integrate them with your own systems, or have them standalone.
Outsourced Helpdesk
The first point of contact for Scheme enquiries. Customer Experience & Support.
Tech Solutions
Bespoke front facing Member Portals & secure back-end admin panels.
Back Office Processing
Back office processing that streamlines admin tasks.
Digital & Physical Card Printing
Card Printing & Personalisation Specialists.
Application Processing & Eligibility Vetting
Secure identity checks, validation and compliance.
Payment Processing
PCI Compliant Payment Services.
Renewals & Retention Campaigns
Automated Email Follow-Ups and Renewal Reminders.
Fulfilment & Mailing
Card Fulfilment & Membership Pack Mailing.
Highly efficient back-office services
We manage and support schemes on behalf of organisations from sign-up and verification to fulfilment, customer support, renewals and reporting.
Which allows you to release up your staff to focus on the activities that add value.
End-to-End Membership Administration
We can handle every aspect of your sign-up, registration and application process with accuracy and efficiency.
Depending on your particular scheme, we can process applications, verify identity and validate eligibility of applicants.
We offer a range of PCI compliant payment processing options.
Outsourcing your membership administration can bring cost efficiencies by releasing up your staff to focus on other things.
First-class Customer Support, focused on accessibility
We can operate a helpdesk for your particular scheme, with the relevant communication options such as LiveChat, email, phone and other channels.
We have multiple years of experience resourcing membership and ID card schemes for national schemes for customers with access needs, disabilities and impairments.
Our focus is always on accessibility and ensuring customers can contact us in the way that is most suitable for them.
Full Platform Support - Tech based Services that work for you
Whether you need a simple sign-up form or a fully-fledged platform or member portal, we can create the tech-based solution that works best for you.
Our experience spans creating front-facing websites to detailed administration panels, with management access and secure reporting tools.
System Integration & Compliance
Our API Integration services enable us to securely connect to your inhouse tech systems, to allow the sharing of information in real-time.
This also allows for the secure transfer of data, reducing the risk of errors due to any manual interactions.
We comply with all GDPR regulations and data governance requirements.
Physical Card Printing, Digital Cards, Fulfilment & Mailing
We are card printing and personalisation specialists, with a range of sustainable card options including Recycled/Bio PVC, paperboard, Wood and digital card options. We can provide a combination of both physical and digital cards.
We are a large provider of Smartcards (NXP Mifare, DesFire) for membership card applications including access & payments.
We offer a complete fulfilment service to get your cards and/or membership information safely into the hands of your
members. Our sophisticated match mailer machines ensure zero errors and take the hard work out of issuance. We then mail them out using our competitive postal rates.
